Return Policy

At Tapi Wellness, we strive to deliver a delightful experience with every order. While we do not accept returns once a product has been delivered, we are happy to assist you with exchanges in rare and genuine cases involving product quality concerns.

Exchange Policy

We only accept exchanges under the following circumstances:

• You received a damaged, expired, or wrong product
• The seal is broken or packaging is compromised on delivery

Conditions for Exchange

• The product must be unused, unopened, and in its original packaging
• Tags and labels must be intact
• You must provide the original receipt or proof of purchase

Exchange Process

Contact our customer support via phone or email within 24 hours of receiving the order.

If your request is approved, we’ll provide:

• A return shipping label
• Detailed instructions for return

Return Address

Tapi Wellness Private Limited
124-125, Plot No. 17/A,
Opp. Gupta Industries, NH 48,
Pipodara, Mangarol, Surat,
Gujarat – 394110, India

📌 Please note: Items sent without prior approval will not be accepted.

Important Notes

• Exchanges must be initiated within 7 days of delivery.
• Products must pass quality inspection before an exchange is confirmed.
• No exchanges for items bought during sale or promotional offers.

Gift Cards

If you wish to exchange for a higher-value item, the price difference must be paid at checkout via your preferred payment method.

Shipping and Cash on Delivery (COD) charges are non-refundable.

In rare cases, you may need to self-ship the item. Please email us the courier receipt within 7 days of initiating your request.

Bundled Products / Promotional Packs

If your purchase was part of a bundle or promotional package, all items in the bundle must be returned for a valid exchange.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

• If approved, your refund will be processed to your original payment method within 10 business days.
• Note that bank or credit card processing times may vary.
• If it’s been more than 15 business days since approval and you haven’t received your refund, contact us at admin@tapiwellness.com

Order Cancellation

To cancel an order, please reach out within 24 hours of placing the order:

📞 +91-9825884200
📧 admin@tapiwellness.com

You can also cancel your order from your account section (before the product is shipped).

For prepaid orders, refunds will be processed to your original payment method within 7–10 business days.

We’re Here to Help

If you have any questions about returns, exchanges, or cancellations, don’t hesitate to reach out:

📞 Customer Care: +91-9825884200
📧 Email: admin@tapiwellness.com