Tapi Wellness ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and safeguard your information when you visit our website, interact with our services, or make purchases from us.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our services, process orders, enhance user experience, and comply with legal obligations.
A. Information You Provide Directly
We collect personal information when you:
- Create an account
- Make a purchase
- Contact customer support
- Sign up for our newsletter
- Post reviews or interact with us
This may include:
- Contact Information: Name, email, phone number, billing and shipping address
- Account Information: Username, password, security questions
- Order Details: Items purchased, payment confirmation, shipping data
- Customer Support Info: Messages, complaints, product inquiries
- Preferences: Wishlist items, items in cart, product reviews
You can choose not to provide certain information, but it may limit your ability to use specific services.
B. Information We Collect through Cookies
We automatically collect certain information about your interactions with our website using cookies and similar technologies.
Cookies are small data files stored on your device that help us improve functionality, analyze site usage, remember user preferences, and personalize your experience.
Information collected includes:
- Device type and browser version
- IP address and geographic location
- Pages visited and time spent on the site
- Referring/exit URLs
- Actions taken (e.g., cart activity, purchases)
We also use third-party cookies (e.g., Google Analytics, Shopify) to better understand user behavior and deliver relevant advertising.
C. Information from Third Parties
We may receive information about you from third parties, such as:
- E-commerce platforms (e.g., Shopify)
- Payment processors (e.g., Razorpay, Stripe)
- Marketing platforms and ad networks
- Shipping & logistics partners
- Social media platforms (if you connect your account)
All third-party data is handled according to this Privacy Policy. We are not responsible for the accuracy of third-party data or their privacy policies.
2. How We Use Your Personal Information
A. To Provide and Improve Our Services
- Process transactions and fulfill orders
- Deliver products and manage returns
- Maintain and secure your account
- Respond to inquiries and provide support
- Personalize your shopping experience
- Monitor site performance and fix issues
B. For Marketing and Advertising
- Send newsletters, offers, and product updates
- Display personalized ads on our website and third-party platforms
- Analyze user behavior to improve campaigns
- Segment audiences (e.g., through Shopify Audiences)
You can opt out of marketing communications at any time.
C. For Security and Fraud Prevention
- Detect, investigate, and prevent fraud or malicious activity
- Secure user accounts and prevent unauthorized access
D. To Comply with Legal Obligations
- Respond to lawful requests from public authorities
- Maintain necessary records and documentation
3. How We Use Cookies
Cookies help us:
- Remember your login, cart items, and preferences
- Analyze website traffic and usage trends
- Enhance website security
- Personalize your shopping and browsing experience
- Deliver targeted advertisements
You can control or disable cookies through your browser settings. Note that blocking cookies may affect site functionality.
4. How We Disclose Personal Information
We may share your information with:
A. Vendors and Service Providers
- IT and cloud service providers
- Payment processors
- Shipping and fulfillment companies
- Analytics and marketing platforms
- Customer service platforms
B. Business & Advertising Partners
Shopify and platforms supporting our site operations; advertising partners for personalized promotions
C. With Your Consent
- If you integrate third-party logins (e.g., Google, Facebook)
- If you share reviews, comments, or public content
D. Within Our Corporate Group
To run our business efficiently and deliver consistent services
E. Legal or Business Obligations
- In response to subpoenas, investigations, or legal claims
- As part of a merger, acquisition, or asset sale
We do not sell or share sensitive personal data to infer characteristics.
5. User-Generated Content
If you post reviews or comments on our website, that content may be publicly visible. Please avoid including sensitive personal information.
We are not responsible for how others use public content you share.
6. Third-Party Websites and Links
Our website may include links to third-party websites. We are not responsible for their privacy practices, security, or content.
You should read the privacy policies of any third-party sites you visit.
7. Security of Your Information
We take reasonable measures to protect your personal data from loss, misuse, and unauthorized access. However, no method of transmission or storage is 100% secure.
We recommend that you:
- Use strong, unique passwords
- Do not share account credentials
- Contact us immediately if you suspect unauthorized access
8. Retention of Your Information
We retain your personal information for as long as necessary to:
- Maintain your account
- Fulfill orders and deliver services
- Comply with legal obligations
- Resolve disputes and enforce our policies
When no longer needed, we securely delete or anonymize your data.
9. Your Rights and Choices
Depending on your location, you may have the following rights:
- Right to Access: Request a copy of your data
- Right to Delete: Request deletion of your data
- Right to Correct: Update inaccurate information
- Right to Data Portability: Transfer your data
- Right to Restrict Processing: Limit how we use your data
- Right to Withdraw Consent: Withdraw consent at any time
- Right to Appeal: Appeal if your request is denied
- Right to Opt-Out of Marketing: Click “unsubscribe” or contact us
We may verify your identity before processing any request. You may also designate an authorized agent.
10. Complaints
If you have concerns about how we process your personal data, please contact us first — we are committed to resolving issues quickly.
If you're not satisfied, you may have the right to lodge a complaint with your local data protection authority.
11. Children’s Privacy
Our services are not intended for children under 16. If you believe your child has shared personal data with us, please contact us so we can delete it.
12. Changes to This Privacy Policy
We may update this policy periodically. We’ll notify you of significant changes by posting the new version here with a revised “Effective Date.”
13. Contact Us
If you have questions about this Privacy Policy, your data, or your rights, please reach out:
📧 Email: admin@tapiwellness.com
📞 Phone: +91 9825884200
🌐 Website: www.tapiwellness.com
